Step-by-Step: Appeal or Recover a Suspended/Locked Google Account
Step 1: Visit the Account Recovery Page
- Go to: https://accounts.google.com/signin/recovery
- Enter your email and follow the prompts.
Step 2: Check for a Specific Suspension Message
- If you see a message like “Your account has been disabled”, click the “Learn more” or “Appeal” link provided.
Step 3: Fill Out the Appeal Form
- Use the official appeal form:
https://support.google.com/accounts/contact/disabled2
- Provide:
- Your full name
- The email address of the suspended account
- A detailed explanation of why you believe the suspension was a mistake
Tips for Writing the Appeal:
- Be polite and professional
- Acknowledge any mistakes (if applicable)
- Explain how you’ll prevent future issues
Step 4: Wait for Google’s Response
- Google typically responds within 2–5 business days.
- Check your recovery email for updates.
Step 5: If Denied, Try Again
- If your appeal is rejected, you can submit another appeal with more details or clarification.
If You Manage a Business or Workspace Account
- Use the Google Admin Console: admin.google.com
- Contact your domain administrator if you’re part of a Google Workspace organization.
