How to Appeal or Restore a Suspended Workspace Account
Step 1: Identify the Suspension Reason
- Log in to the Google Admin Console: admin.google.com
- You’ll see a banner or alert explaining the reason for suspension.
Step 2: Fix the Underlying Issue
- Billing: Update your payment method or renew your subscription here
.
- Policy Violations: Review and correct any misuse or violations.
- Security: Reset passwords, enable 2-Step Verification, and review login activity.
Step 3: Restore the Account
- In the Admin Console:
- Go to Users
- Find the suspended user
- Click Reactivate or Restore
Step 4: Appeal to Google (if needed)
If the suspension was initiated by Google and not your admin:
- Use the appeal form: https://support.google.com/a/contact/account_disabled
- Provide:
- Admin contact info
- Domain name
- Explanation of the issue and steps taken to resolve it
Step 5: Wait for Google’s Response
- Google typically responds within 2–5 business days.
- Monitor your admin email for updates.
Tips to Prevent Future Suspensions
- Set up backup payment methods.
- Regularly audit user activity and security settings.
- Educate users on email best practices.
- Enable alerts for suspicious activity in the Admin Console.
