• ‪(512) 222-7919‬
  • support@rc.systems
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Protecting Your Personal Information

At RC Systems and Support, we are committed to safeguarding your personal information and privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you interact with our support team, use our services, or visit our website.

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Information We Collect

When you contact us or use our services, we may collect the following types of information:

Personal Information

  • Name
  • Email
  • Phone number
  • Location (city and country)

Device and Technical Information

  • Device type
  • Operating system
  • Phone number
  • Description of technical issue

Communication Details

  • Chat transcripts
  • Support tickets
  • Call records (With your consent)

Please Note: *We do not collect or retain sensitive information (such as financial details or passwords) unless it is absolutely necessary for support purposes and you have given explicit consent.

How We Use Your Information

We use your information only for purposes related to delivering our services, including

  • Troubleshooting and resolving technical issues
  • Creating and managing support tickets
  • Improving the quality of our services
  • Communicating with you by phone, email, or chat
  • Complying with any legal obligations

Sharing Your Personal Information

We do not sell, rent, or trade your personal information with third parties.

We may share your information only under the following circumstances:

  • With authorized team members of RC Systems and Support
  • With trusted third-party service providers (such as Freshdesk or cloud service tools) for operational purposes only
  • When required by law, regulation, or court order

Data Security

We implement industry-standard security measures to protect your information from unauthorized access, loss, or misuse, including

  • Encrypted remote support sessions
  • Restricted access controls
  • Secure data transmission and storage
  • Requiring your permission before accessing your device

Sharing Your Personal Information

We do not sell, rent, or trade your personal information with third parties.

We may share your information only under the following circumstances:

  • With authorized team members of RC Systems and Support
  • With trusted third-party service providers (such as Freshdesk or cloud service tools) for operational purposes only
  • When required by law, regulation, or court order

Data Security

We implement industry-standard security measures to protect your information from unauthorized access, loss, or misuse, including

  • Encrypted remote support sessions
  • Restricted access controls
  • Secure data transmission and storage
  • Requiring your permission before accessing your device

Users from Other Countries

As a global company, your information may be stored or processed in countries outside of your own. Regardless of location, we treat all data with the same level of care, privacy, and security.

Data Retention and Deletion

We retain your information only as long as necessary to fulfill our services or meet legal requirements.

You may request the deletion of your personal information at any time by contacting us at

Email: support@rc.systems

Your Rights

Depending on your location (such as under GDPR or CCPA), you may have rights to:

  • Access a copy of your personal data.
  • Correct inaccurate information.
  • Request deletion of your information.
  • Object to certain types of data processing

If you have any questions about this Privacy Policy or how we manage your data, please contact us at

  • Email : support@rc.systems
  • Phone: (512) 222-7919
  • Website: rc.systems

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. 

We encourage you to review this policy periodically to stay informed about how we protect your information.

Last updated on May 10, 2025

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  • 512.222.7919
  • support@rc.systems

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