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Our Terms of Service

 By using our services, you agree to the following terms and conditions. Please review this document thoroughly to understand your rights and responsibilities as an RC Systems and Support customer.

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Services Overview

Windows Device Support

Alexa Device Setup & Troubleshooting

Wi-Fi & Bluetooth Connectivity

Android Phone & Tablet Assistance

Email & Account Setup

Cloud Storage & Backup Assistance

Xbox Initial Setup & OS Issue Support

PlayStation Installation & OS Troubleshooting

iPhone & iPad (iOS) Support

Mac Computers (macOS) Support

Smart TV Device Setup & Software Help

Software Installation & Updates

Please Note:

We do not provide support for corporate, enterprise, or restricted devices, such as encrypted office systems, work VPNs, or business-managed devices.

User Responsibilities

To receive support, you agree to

  • Provide accurate contact and device information.
  • Follow instructions provided during support sessions.
  • Grant remote access only when ready, using authorized tools (e.g., AnyDesk, TeamViewer)

Permissions and Remote Access

We will only access your device during an active support session and with your explicit consent.

  • Remote sessions are initiated at your request or approval.
  • We do not store passwords or sensitive files or monitor your device after a session has ended.

Plans and Payments

When initiating a support session, Spark Tokens will be deducted from your account balance based on the actual duration of the remote support provided.

  • Tokens are typically deducted in 15-minute increments. For example, a 20-minute support session would deduct 2 Spark Tokens (30 minutes of time), and a 10-minute session would deduct 1 Spark Token (15 minutes of time).
  • You will be notified of the token deduction when a session begins or ends.
  • Your active consent may be required to begin a session if insufficient tokens are present for the minimum deduction.

Service Restrictions

Currently, we do not provide support for

  • Proprietary software, work VPNs, or locked corporate systems
  • Hardware repairs or physical device damage
  • Life-critical or emergency systems

Disclaimer:

We are not responsible for service delays or interruptions caused by user errors, third-party software, or network issues.

Termination of Services

We reserve the right to refuse or terminate services if:

  • You violate these terms.
  • You engage in dishonest, abusive, or illegal conduct.
  • You misuse our services

We may also suspend services temporarily for maintenance or upgrades, and we will provide advance notice whenever possible.

Data Management and Privacy

Your privacy is important to us.

We follow industry best practices to protect your personal information, and we handle your data strictly in line with our Privacy Policy.

International Use

Our services are available globally. However, you are responsible for complying with any local laws or regulations in your country when using our services.

Changes to These Terms

We may update these terms from time to time.

The most current version will always be available on our website.

Continued use of our services after changes are posted will signify your acceptance of the updated terms.

RC Systems and Support

  • Email : sales@rc.systems
  • Phone : (512) 222-8636

Contact Information

If you have any questions or concerns about these terms, please reach out to us.

Offering comprehensive remote tech services and support to keep your devices running smoothly and securely.

RC Systems And Support

Quick Links

Our Services

  • iPhone & iPad (iOS)
  • Mac Computers (macOS) Support
  • Windows Device
  • Android Phone and Tablet
  • Voice Assistant
  • Connectivity Assistance
  • Apps and Software Installation
  • Optimization and Cleanup
  • Account, and Synchronizing

Help & Support

Connecting you with expert remote tech support, anytime, anywhere.

Copyright © 2025 RC Systems And Supports

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