Our Terms of Service

By using our services, you agree to the following term and services. Please review this document thoroughly to understand your rights and responsibilities as an RC Systems and Support customer.

Windows Device Support

Alexa Device Setup & Troubleshooting

Wi-Fi & Bluetooth Connectivity

Android Phone & Tablet Assistance

Email & Account Setup

Cloud Storage & Backup Assistance

Xbox Initial Setup & OS Issue Support

PlayStation Installation & OS Troubleshooting

iPhone & iPad (iOS) Support

Mac Computers (macOS) Support

Smart TV Device Setup & Software Help

Software Installation & Updates

Please Note:

We do not provide support for corporate, enterprise, or restricted devices, such as encrypted office systems, work VPNs, or business-managed devices.

User Responsibilities

To receive support, you agree to

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    Provide accurate contact and device information.

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    Follow instructions provided during support sessions.

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    Grant remote access only when ready, using authorized tools (e.g., AnyDesk, TeamViewer)

Permissions and Remote Access

We will only access your device during an active support session and with your explicit consent.

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    Remote sessions are initiated at your request or approval.

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    We do not store passwords or sensitive files or monitor your device after a session has ended.

Plans and Payments

When initiating a support session, Spark Tokens will be deducted from your account balance based on the actual duration of the remote support provided.

  • Tokens are typically deducted in 15-minute increments. For example, a 20-minute support session would deduct 2 Spark Tokens (30 minutes of time), and a 10-minute session would deduct 1 Spark Token (15 minutes of time).

  • You will be notified of the token deduction when a session begins or ends.

  • Your active consent may be required to begin a session if insufficient tokens are present for the minimum deduction.

Service Restrictions

Currently, we do not provide support for

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    Proprietary software, work VPNs, or locked corporate systems

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    Direct hands on hardware repairs or physical device damage, but we can assist and monitor your progress on how to perform those activities.

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    Life-critical or emergency systems

Disclaimer:

We are not responsible for service delays or interruptions caused by user errors, third-party software, or network issues.

Limitations of Liability

We are not liable to you for any indirect, incidental, special, or consequential damages including but not limited to lost profits, cost of recovery, reprogramming, or reproducing any program or data as a result of using our services. We will however do everything in our power to repair and fix your systems to best the best of our ability.

Disclaimer of Warranties

We are not responsible for service delays or interruptions caused by user errors, third-party software, or network issues. We make no warranties of any kind whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Settlement of Disputes

Any disputes that arise from these services shall be governed by the laws of the state of Texas and shall be resolved exclusively by final and binding arbitration in accordance with the rules of the American Arbitration Association and shall be held in Travis County, Texas. Each party shall bear it’s own attorney’s fees and costs.

Contact Information

If you have any questions or concerns about these terms, please reach out to us.

Offering comprehensive remote tech services and support to keep your devices running smoothly and securely.

RC Systems and Support, LLC

Quick Links

Our Services

  • iPhone & iPad (iOS)
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    Mac  (macOS)
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    Windows Device
  • android
    Android Phone & Tablet
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    Voice Assistant
  • wifi
    Connectivity Assistance
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    Apps and Software Installation
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    Optimization and Cleanup
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    Account, and Synchronizing

Help & Support

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