



Start with the problem. Tell us what the device is doing, what is not working, or what needs to be set up.
A support professional reviews the situation and determines the best way to investigate the issue.
When appropriate, a technician can connect to the supported device with the user's permission and work directly with the issue.
The technician works through the supported device, software, configuration, or connectivity issue and makes appropriate adjustments.
When the issue is resolved, your employee can get back to work. If something else is required, they will know the next step.
