RC SYSTEMS & SUPPORT, LLC

By accessing or using the RC Systems & Support, LLC website, customer portal, or services, or by creating an account, you agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use our services.

1. Company Information

RC Systems & Support, LLC (“RC Systems,” “Company,” “we,” “us,” or “our”) is a Texas limited liability company providing remote consumer technology support and digital protection services.

These Terms apply to all users, whether located in Texas or any other jurisdiction.

2. Services Overview

RC Systems provides remote, consumer-focused services, including but not limited to:

• Virtual on-demand technology support
• Antivirus setup and support
• Credit monitoring assistance
• Identity protection support
• Cybersecurity configuration and education

Services are intended solely for personal and household use.

Although we provide child accounts (anyone under 18), these accounts are to be tied to an adult account through the family interface and must be approved and regulated by an adult account.

We do not store or ask for any confidential data on any type of account.

We do not provide:

• Business or enterprise IT support
• Commercial network management
• Managed service provider (MSP) services
• Custom software development
• Legal, financial, tax, or investment advice

3. Eligibility

You must:

• Be at least 18 years old
• Have legal capacity to enter into contracts
• Provide accurate and complete registration information

We may refuse service at our discretion.

4. Account Security

You are responsible for:

• Maintaining confidentiality of login credentials
• All activity under your account
• Securing your own devices and networks

Notify us immediately of unauthorized use.

5. Sparks Prepaid Credit System

RC Systems operates using prepaid service credits called “Sparks.”

• Sparks are not currency.
• Sparks have no cash value.
• Sparks are non-transferable.
• Sparks may not be redeemed for cash.

Spark requirements are displayed at purchase or redemption.

Refund Policy

Except where required by law:

• Sparks are non-refundable once purchased.
• Promotional Sparks may expire.
• Chargebacks may result in suspension.

Unused Sparks do not expire unless stated at purchase.

We reserve the right to modify Spark pricing at any time.

6. Auto-Renewal & Automatic Spark Replenishment (Optional Feature)

If you enroll in Auto-Renewal, you agree to the Auto-Renewal & Recurring Payment Authorization Agreement, incorporated by reference.

7. Remote Access Authorization

Certain services require remote access to your device.

By requesting support, you:

• Explicitly consent to remote access.
• Acknowledge inherent risks of remote connectivity.
• Confirm you have authority over the device.

You may terminate a session at any time.

You are responsible for backing up data before sessions.

RC Systems is not responsible for:

• Pre-existing malware
• Hardware failures
• ISP outages
• Data corruption
• Device incompatibility

8. Third-Party Services (Antivirus/Cybersecurity, Credit & Identity Monitoring, Remote Access Tools)

Some services are provided through third-party partners. We rely on third-party software, and we are not liable or responsible for any acts or omissions of third-party providers.

RC Systems:

• Assists with setup and support
• Does not control third-party systems
• Does not guarantee third-party performance

We are not:

• A credit bureau
• A financial institution
• A law enforcement agency

Credit alerts, monitoring, and restoration services are subject to third-party terms and federal law, including the Fair Credit Reporting Act (FCRA).

9. No Professional Advice

Services do not constitute:

• Legal advice
• Financial advice
• Tax advice
• Investment advice
• Insurance advice

You are solely responsible for financial and legal decisions.

10. Disclaimer of Warranties (IMPORTANT)

TO THE MAXIMUM EXTENT PERMITTED BY TEXAS LAW AND OTHER APPLICABLE LAW:

SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DO NOT GUARANTEE RESULTS.

RC SYSTEMS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING:

• Merchantability
• Fitness for a particular purpose
• Non-infringement
• Accuracy
• Security
• Uninterrupted service

WE DO NOT WARRANT THAT:

• Security threats will be prevented
• Identity theft will not occur
• All technical issues can be resolved
• Services will be error-free

Some jurisdictions do not allow certain disclaimers. In such cases, disclaimers apply to the maximum extent permitted by law.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

RC SYSTEMS SHALL NOT BE LIABLE FOR:

• Indirect damages
• Consequential damages
• Incidental damages
• Special damages
• Punitive damages
• Lost profits
• Data loss
• Identity theft
• Cyberattacks
• Financial loss

REGARDLESS OF THEORY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY).

TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID FOR THE SPARKS USED FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM.

This limitation applies even if a remedy fails of its essential purpose.

Some jurisdictions may limit liability restrictions; in those jurisdictions, liability is limited to the fullest extent allowed.

12. Indemnification

You agree to indemnify and hold harmless RC Systems, its officers, employees, and agents from claims arising from:

• Your misuse of services
• Violation of law
• Violation of these Terms
• Business use of consumer services
• Content or data on your devices

13. Acceptable Use

You may not:

• Use services for business environments
• Use services for illegal activity
• Attempt to reverse engineer software
• Interfere with systems or security

Violation may result in suspension or termination.

14. Termination

We may suspend or terminate accounts for:

• Violations of these Terms
• Fraudulent activity
• Chargebacks
• Business misuse

Unused Sparks may be forfeited if termination results from misconduct.

15. Dispute Resolution – Binding Arbitration (IMPORTANT)

PLEASE READ CAREFULLY.

Agreement to Arbitrate

Any dispute arising from these Terms or services shall be resolved exclusively through binding individual arbitration, not in court.

Arbitration shall be governed by:

• The Federal Arbitration Act (FAA)
• Administered by the American Arbitration Association (AAA)

Arbitration shall occur in the State of Texas unless otherwise required by law.

Class Action Waiver

YOU WAIVE THE RIGHT TO PARTICIPATE IN:

• Class actions
• Class arbitrations
• Representative actions

Claims must be brought individually.

Jury Trial Waiver

YOU WAIVE THE RIGHT TO A JURY TRIAL.

Small Claims Exception

Either party may bring qualifying claims in small claims court.

16. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles.

The venue of any claim arising under this agreement shall be brought in Travis County, Texas.

If you reside outside Texas, you agree that:

• Texas law governs this Agreement
• Arbitration will be conducted under the FAA

If any provision is unenforceable in your jurisdiction, it shall be modified only to the extent required.

17. Electronic Communications & Consent

You consent to receive communications electronically.

Checking a box or clicking “Agree” constitutes legally binding acceptance under:

• The Federal E-SIGN Act
• Texas Uniform Electronic Transactions Act

18. Force Majeure

We are not liable for delays or failures due to:

• Cyberattacks
• Internet outages
• Utility failures
• Natural disasters
• Government actions
• Third-party service failures

19. Privacy

Use of services is subject to our Privacy Policy, which is incorporated here by reference.

20. Modifications

We may update these Terms at any time.

Continued use after updates constitutes acceptance.

21. Severability

If any provision is unenforceable, the remainder remains valid.

22. Contact Information